Shipping Policy
Zenpex Shipping Policy
Processing Time
- Orders are processed within 2-5 business days (excluding weekends and holidays).
- During peak seasons or sales, processing times may be extended.
Shipping Rates & Delivery Estimates
- Free Standard Shipping on Orders Over $49 (U.S. Only)
- Shipping costs are calculated at checkout based on location and selected shipping method.
Estimated delivery times:
- Standard Shipping (U.S.): 5-10 business days
- Expedited Shipping (U.S.): 2-5 business days
- International Shipping: 7-21 business days (varies by destination)
Order Tracking
- A tracking number will be sent via email once your order ships.
- Tracking updates may take 24-48 hours to appear in the system.
Customs & Import Taxes
- International customers are responsible for any customs fees, duties, or taxes imposed by their country.
- Zenpex is not responsible for shipping delays due to customs.
Lost, Stolen, or Damaged Packages
- Zenpex is not responsible for lost or stolen packages once marked as delivered.
- If your package is damaged in transit or you receive the wrong item, please contact zenpexteam@gmail.com within 7 days of delivery with photos of the issue.